Logistics - Shipments
By receiving product from Bird Home Automation GmbH, Customer and any other party with an interest in the goods agree to these Terms and Conditions.
Shipments must be reviewed for error and damage within 5 days after shipment is received by customer.
If errors are found in the received shipment (e.g. missing items, incorrect item shipped) customer must report the error to Bird Home Automation within 5 days after shipment is received by customer.
If the shipment is received damaged, customer must submit a detailed description of the damage along with photos documenting the damage to Bird Home Automation within 5 days after shipment is received by customer. Photos must include at least 4 different angles as well as a photo of the inside of the box. Description of damage, UPS tracking number and photos can be submitted to firstname.lastname@example.org.
If the shipment is received damaged, customer must open a claim with Bird Home Automation within 5 days after shipment is received by customer.
Once the damage is reported to Bird Home Automation, a UPS driver will pick up the package including the received product within 2 business days.
Important: After a damaged shipment is reported to Bird Home Automation, only the UPS person scheduled to pick up the shipment may move/transport the damaged shipment. Neither the shipper, recipient, or another courier may move or transport the damaged shipment. Do not unpack the damaged shipment. The damaged shipment must be picked up in the original packaging. The damaged shipment and goods will be inspected at a UPS facility.
Inspection of damaged shipment by UPS can take up to 8 days to complete and may take longer depending on the severity of damage and size of shipment.
DoorBird makes no guarantee regarding replacements or reimbursement for goods lost or damaged in transit.
Note: If the above instructions are not followed, Bird Home Automation will be unable to process a claim with UPS and accepts no responsibility or liability for the damaged shipment.
Return PolicyDevices purchased directly from Bird Home Automation
US and Canada OrdersOrders placed through our online store can be canceled for a full refund until the order has been processed for fulfillment. In some cases processing may be immediate. Once your order has been processed, cancelled orders will be subject to our return policy. Returns initiated within the Standard Return Period of 14 days shall be eligible for a full refund minus original shipping. Products have to be returned in their original condition otherwise we will subtract a refurbishing fee from the original price. Refunds shall be processed in 7 - 10 business days after your device is received by Bird Home Automation. In order to be eligible to receive a refund, you must do the following: In order to be eligible to receive a refund, you must do the following:
Not eligible for cancellations and returns:
European Union (EU) and all other countries (except USA and Canada)We value your business with us highly and respect your full rights as a consumer. To this end, we offer a transparent cancellation policy following current statutes within the European Union (EU) and Germany. You explicitly agreed to these terms twice when placing your order with www.doorbird.com .
Not eligible for cancellations and returns:
Bird Home Automation GmbH
Fulfillment EMEA USA
Fax: +49(0)30-312 65 99
Bird Home Automation sells security products such as video door stations which have highly sensitive data and settings like access codes and serial numbers. If the seal of a product has been broken by you or a third party such as a customs official or shipping agent, the product must be carefully inspected, reset, reconfigured and repackaged (secure restocking) once we receive it again. If this occurs, a service fee of 100 EUR will be charged. When returning the product, you are required to properly pack and insure the product and to pay any customs duties. You bear all risks and costs associated with returning the product.
Upgrade ProgramFrom time to time we may come out with new and improved versions of our existing Devices. Concurrent with a new device launch, we may offer an upgrade program whereby a customer may exchange a previously purchased device for the newer model. Each upgrade program will be limited by the terms listed on our website.
No Life Safety or Critical Uses of the ServicesBird Home Automation´s devices and services are not certified for emergency response. You acknowledge that Bird Home Automation´s devices and services are not a third-party monitored emergency notification system and that Bird Home Automation does not monitor emergency notifications and will not dispatch emergency authorities to your home in the event of an emergency. All life threatening and emergency events should be directed to the appropriate response services.
Recorded InformationAll recorded Information is provided "as is" and "as available." We cannot guarantee that it is correct or up to date. In cases where it is critical, accessing recorded information through the services is not a substitute for assessing the information from the property on which the device is located . Recorded Information is stored on our servers.
Contents and HyperlinksThis website may contain hyperlinks to third-party websites. Those websites are the sole responsibility of such independent third parties, and use thereof is solely at your own risk. Bird Home Automation has no control over the content or policies of such third-party websites, and we are not responsible for (and under no circumstances shall be liable for) the contents, accuracy or reliability of any websites hyperlinked to this website. Those who choose to access information from this website (including any information obtained through any hyperlink) are solely responsible for the compliance of such information with any applicable law. If you want to link to this website, please contact us at the contact specified below before creating that link so the site may be previewed. Bird Home Automation expressly forbids the unauthorized use of its logos, trademarks or other graphics to create links.
User ContentBird Home Automation is pleased to hear from its customers; however, we do not accept or consider any creative ideas, suggestions or other materials related to products, services or marketing except in compliance with the procedures outlined for idea submissions outlined elsewhere in this website. Please do not send us any original creative materials such as product ideas or suggestions except in compliance with such procedures. Anything you disclose or offer to us by or through this website ('communications'), including e-mails to Bird Home Automation or postings on interactive portions of this website, shall be deemed and shall remain the property of Bird Home Automation. If you send us such communications, you are providing it to us on a non-confidential basis, and we will have no obligation to keep such information secret, to refrain from using such information or to compensate you for the receipt or use of such communications. Bird Home Automation is free to use, for any purpose whatsoever, any communications, including but not limited to publishing, developing, manufacturing and marketing products using such communications. By submitting communications to us through this website, e-mail or any means other than the procedures outlined elsewhere in this website, you hereby release Bird Home Automation from any liability under any legal theory in connection with the use, modification, sale or disclosure of any communications. By uploading or otherwise providing any communications to this website or Bird Home Automation, you hereby grant Bird Home Automation, to the extent you retain any rights, the unlimited, perpetual right to reuse, redistribute, modify and create derivative works from such communications for any purpose and in any media without compensation.
Products, Services and SoftwareDownloading software from this website does not give you title to such software, including any files, data and images incorporated in or associated with the software. Your use of any such software shall be only in accordance with the license agreement that is included with the software or presented upon download of such software. Software available on this website is copyrighted by Bird Home Automation or its owner. Software may not be copied, redistributed or placed on any server for further distribution. You may not sell, modify, decompile, disassemble or otherwise reverse engineer the software. A description or reference to a product, service or publication on this website (including any description or reference via hyperlink) does not imply endorsement by Bird Home Automation of that product, service or publication. Products and software offered through this website shall be warranted, if at all, through the written license or warranty provided in connection with such product or software. You may only use this website and the products offered through this website for your own personal, non-commercial use, and only in a manner that complies with all law that apply to you. Please be advised that we are not responsible for your use of our products or services in any way that violates applicable law. You may only use this website and the products offered through this website for your own personal, non-commercial use, and only in a manner that complies with all law that apply to you. Please be advised that we are not responsible for your use of our products or services in any way that violates applicable law.
No Representations or WarrantiesBird Home Automation makes no representations or warranties that this website is free of defects, viruses or other harmful components. We shall not be responsible for any damages or loss that may result from the hacking or infiltration of this website or Bird Home Automation's computer systems. You have the sole responsibility for adequate protection and backup of data and/or equipment used in connection with this website, and you agree to hold Bird Home Automation harmless from, and you covenant not to sue us for, any claims based on use of this website, including claims for lost data, work delays or lost profits resulting from use of materials or content from this website. The pages on this website may contain technical inaccuracies, outdated information and typographical errors. To the extent permitted by applicable law, this website is provided “as is”. Bird Home Automation does not make any warranty of any kind, whether express or implied, including but not limited to any warranty of fitness for a particular purpose or merchantability, nor does it in any way guarantee the quality, data content, artistic worth or legality of information, content, goods or services that are transferred, received, purchased or otherwise made available or obtained by way of this website. We do not warrant that this website will be error-free or that defects will be corrected. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
Limitations of LiabilityUnder no circumstances, including negligence, shall Bird Home Automation be liable for any special, incidental or consequential damages or lost profits that result from the distribution or use of, or the inability to use, the content or materials on this website, even if we have been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation may not apply to you. In no event shall Bird Home Automation´s total liability to you for all damages, losses and causes of action (whether in contract, tort or otherwise) exceed the amount paid by you, if any, for accessing this website.
Trademarks and CopyrightsNothing on this website shall be construed as conferring any license under any intellectual property right, including any right in the nature of trademark or copyright, of Bird Home Automation or any third party, whether by estoppel, implication or otherwise. All trademarks and trade names are the property of their respective owners. Except as otherwise noted, Bird Home Automation is the owner of all trademarks and service marks on this website, whether registered or not. All registered trademarks are registered in Europe, the United States of America or other applicable jurisdictions.
Idea submission disclaimerWe always love to hear from our customers! However, before you submit any idea or suggestion to us, please read this disclaimer carefully. Anything you disclose or offer through our websites including but not limited to e-mails, mail, phone or postings on interactive portions of our website (or any website hosted by Bird Home Automation), or anything you disclose or offer through our page on a social media platform (including but not limited to) LinkedIn, Twitter, Pinterest, Instagram, Youtube, Vimeo or Facebook (collectively the, "Communications"), shall be deemed to be and shall remain the sole and exclusive property of Bird Home Automation. If you send us such Communications, you are providing it to us on a NON-CONFIDENTIAL BASIS, and we will have no obligation to keep such information secret, to refrain from using such information, or to compensate you for the receipt or use of such Communications. Bird Home Automation is free to use, for any purpose whatsoever. Therefore you hereby release Bird Home Automation from any liability under any legal theory in connection with the use, modification, sale, or disclosure of any Communications. BY SENDING, UPLOADING OR OTHERWISE PROVIDING ANY COMMUNICATIONS, YOU ARE GRANTING US, TO THE EXTENT YOU RETAIN ANY RIGHTS, THE UNLIMITED, PERPETUAL RIGHT TO REUSE, REDISTRIBUTE, MODIFY AND CREATE DERIVATIVE WORKS FROM SUCH COMMUNICATIONS FOR ANY PURPOSE AND IN ANY MEDIA WITHOUT COMPENSATION, AND YOU WARRANT THAT ALL "MORAL RIGHTS" IN SUCH COMMUNICATIONS HAVE BEEN WAIVED.
Bird Home Automation GmbH
Effective: September 30, 2015