Formulaire de contact
Information
<p>The MAC address and token or the MAC address and user ID help us to clearly identify your device.
You can find the MAC address either on the Digital Passport</p>
<img style="max-width:75%" src="/images/mac-token.png"><br><br><br>
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<td style="vertical-align: top; padding-right:1.5rem"><p>or on the silver sticker on the device or its packaging.</p></td>
<td style="vertical-align: top;"><p>If your device does not have a MAC address, please provide the <strong>serial number</strong> that you can find on the white sticker.</p></td>
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<td><img style="max-width:95%; padding-right:1.5rem" src="/images/silver_sticker_info.png"></td>
<td><img style="max-width:100%;" src="https://www.doorbird.com/images/sticker_sn_information.png"></td>
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<p>If you don´t have either of these at hand, you can also obtain the MAC address from within the DoorBird app.</p>
<p>Once you have added the device in order to receive push notifications, trigger relays, counter-speak, or view the live view, navigate to</p>
<p><strong>Settings → Devices → [your device]</strong></p>
<p>Scroll down to the bottom of the page. The MAC address can be found here:</p>
<img src="/images/mac_in_app_via_user_de.png" style="max-width:40%"><br>
Information
<p>The MAC address and token or MAC address and user ID help us to clearly identify your device.</p>
<p>You can find the token on the “Digital Passport”</p> <img style=“max-width:75%” src=“/images/mac-token.png”><br><br><br>
<p>If you do not have the token to hand, you can also provide us with the user ID.</p>
<p>You can obtain the user ID from the letter sequence of your app user, for example. The following digits do not have to be communicated.</p>
<img style=“max-width:35%” src=“/images/user-id-de.png” ><br><br>
<p>If the device is listed under “Saved Admin Logins” or you can log in to the device administration:</p>
<p><strong>Settings → Additional functions → Administration → login → User → Settings</strong></p>
<p>The unique sequence of letters can also be found here.</p><br>
<p><strong>Please do not send us any passwords.<strong></p></div>