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Frequently Asked Questions

iOS and Android Version, Hardware

During App development we must always operate under the specifications and guidelines provided by Apple and Google, which suggests that, among other things, that apps and app updates for the App Store and Google Play Store must always be developed using the latest iOS and Android versions. This of course also means that new apps are reserved for the current smartphone operating systems and hardware. Because our products are also security related, we advise that you always use the latest smartphone with the most recently updated version of iOS or Android.

Apple HomeKit

We are currently talking with Apple about an integration of our video door stations in HomeKit. At the moment it needs special hardware chips from Apple in order to use it in combination with Homekit, which are not build-in in the current devices. In addition Apple does provide a software solution for uncommercial use (developer version). Please keep in mind that Apple will not release the software solution for commercial use before summer 2018. We would like to offer to keep you up to date regarding that topic with our newsletter: www.doorbird.com/newsletter

Electric Door Opener Tamper Protection

In general, any electric door opener connected by direct wiring of the live wire to a door intercom can be tampered with. This applies to every door intercom (for physical reasons) and is also almost exclusively how electric door openers are installed worldwide. For greater security we recommend that you protect the electric door opener with a remote safety relay. We do offer the DoorBird I/O Door Controller A1081 in shop for this purpose. In addition we provide a convenient API for the door opening signal to be transmitted via IP, e.g. to your home automation. Alternatively. You can also use a Smart-Lock, i.e. August.

Advance Replacement

We are unable to offer advance replacement. Each item is inspected, exchanged/repaired by our RMA department immediately upon receipt and in most cases it will be returned to you within a few business days.

Customs duties notice (USA)

We send our UPS parcels to the USA with the incoterm "DDP" (Delivered Duty Paid). Should it be the case that you have to pay UPS for any US customs duties on our parcel: Please send a copy of the UPS customs duties receipt together with your Order ID and your PayPal email address to us within ten (10) days of receipt of your parcel and we will refund the duties to you. We can process these refunds with PayPal only. Please use this form: http://www.doorbird.com/import-duties-refund

Subsequent customs duties or tax

As you can see at https://www.doorbird.com/buy, we ship all orders from our Logistics Department located in the European Union (EU). Unfortunately we have no influence on the subsequent customs process in the country and state where you are living. We declare everything correctly (tax, customs) in advance according to EU tax and export regulations and pay all EU tax and customs duties correctly and in advance. However we are not in a position to pay subsequent customer tax or customs duties, as this is an individual fee that your customs authority charges you (the importer), not us (the exporter). The subsequent customs process depends fully on your local customs authority in the country and state where you are living. The decision to charge any taxes or duties is made by your local authorities, and it benefits your country or state, not the European Union (EU). We can’t refund any subsequent customs duties or tax that your local customs authority charges you as this is not within our sphere of influence. The situation is the same for German customers purchasing goods at Amazon.com (USA), Amazon.com can’t and won’t refund any subsequent German import customs duties or tax. Side note: If you would have been served from a Logistics Department based in the USA you would have to pay US sales tax, which is much more than US import tax.

No Push Notifications

Please make sure you’ve allowed push notifications for the DoorBird app in your device settings/notification center and that they are also active in the settings for DoorBird (DoorBird App -> Settings -> Devices -> [select]). Should these both already be active, please tell us the WiFi MAC address of your video door station (see document “Digital Passport”). For the motion sensor, the setting must additionally be activated under “Administration” (DoorBird App -> Settings -> Administration). In some cases, the sound setting for push notifications on your mobile device has been set to silent or very quiet (i.e. the switch on the side of the device, or for iOS, Settings -> Sounds -> Ringtones and Alert Tones.). In some cases, restarting the mobile device can also help to refresh these settings.

Distorted or delayed audio (speech)

Distorted and delayed audio (speech) can typically be attributed to the video door station connection to LAN and/or the internet and/or defective Internet router firmware of the Internet router at the video door station location (e.g. Telekom Speedport, Telekom has also provide firmware updates). This is beyond our control. Please ensure that the most up-to-date firmware is installed on the Internet router and that this firmware meets the minimum upload bandwidth requirement (>= 0,5mbit/s): Android: https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest iOS: https://itunes.apple.com/app/speedtest-net-mobile-speed/id300704847?mt=

Push notifications are delayed

As soon as a visitor rings the DoorBird video door station a message gets send directly to the Apple / Google push server. In general the operating system of the mobile end device (iOS, Android) manages reception and display of a push notification. The App itself has no bearing on this whatsoever. The DoorBird App functions as every other App. Usually it takes max. 2-3 seconds until the push notification shows up on your mobile device. Here are a few examples that show why push notifications might be delayed (sorted by frequency of occurrence): (o) A network component within your network goes into sleeping mode and awakes only through activity of your mobile device again. This can be solved by inserting a SIM card or exchanging or refreshing the firmware of the WLAN component (for example router or repeater) in your network. (o) The mobile’s device network connection to the internet is instable (WLAN or cellular phone network). Workaround: Improvement of the connectivity. Your internet speed (or latency) from your internet provider is not sufficient. (o) DoorBird’s connection to the internet is instable (WLAN or Ethernet). Workaround: Improvement of the connectivity. Your internet speed (or latency) from your internet provider is not sufficient. (o) The mobile end device’s battery is not sufficiently charged. Modern Android and iOS operation systems change into power saving mode and process push notifications less often. (o) In some cases the push service of the operation system of the end device freezes and a restart of the mobile device might help.

Video video door station cannot be added

The QR code for the stored users on the “Digital Passport” document is only working for as long as the associated user in the Administration area of the DoorBird has not been deleted/changed. When the video door station is connected to the Internet (see www.doorbird.com/de/checkonline), but the App gives an error notice when a device is added or you lost the connection to a DoorBird that was already connected to your App, in 99% of the cases, the stored user “...0001” on the “Digital Passport” document (the one for which the QR code stands) does not exist on the device or the password has been changed (see “DoorBird App -> Settings -> Administration“). a) If the user does not exist on the device, please create a new user (see “DoorBird App -> Settings -> Administration”), note down username and password and connect the DoorBird to the App manually. b) If the password has been changed, please note down the username and password of the user and connect the DoorBird to the App manually. (Hint: In case you do not want to type the changes, you can also use the "send e-mail"-function in order to receive a new QR code for your user)

WiFi problems

As we specifically considered the “WiFi range” point in our product design, the DoorBird Video Door Station provides significantly better results than its relevant competitors, including Smartlocks. This has also been confirmed in lab tests and practice tests. Unfortunately, there are always areas in which WiFi does not work to a satisfactory level for customers. Our product has no influence on this, as we already employ the use of the most reliable antenna radiations in the EU, Canada and the US. The DoorBird Video Door Station only uses the 2.4 GHz Wi-Fi frequency band. Using the 5 GHz band would allow higher speeds (DoorBird only requires 0.5 Mbit/s!), but this frequency band has the immense disadvantage of having only about half the range of 2.4 GHz Wi-Fi. Please also see the WiFi tips enclosed. We generally recommend the use of an Ethernet cable. For reasons of stability (availability, reliability) and any delay in push notifications, we generally recommend connecting the DoorBird Video Door Station to the BirdGuard (available separately) via a network cable. See also www.doorbird.com/de/wifi

Video door station background noise

The DoorBird Video Door Station is fitted with a very sensitive microphone in order to maintain high audio quality under all environmental conditions. This high sensitivity may create audible background noise in the microphone signal from the video door bell.

General info about the App

Please make sure that you are using the latest version of Door Bird App. It often happens that requests relate to outdated app versions. iOS: https://itunes.apple.com/us/app/doorbird/id898756315?mt=8 Android: https://play.google.com/store/apps/details?id=com.doorbird.doorbird

Bad audio quality (Android)

Since Apple uses very high quality microphones, loudspeakers and digital audio components that are perfectly in tune with one another, the voice quality with an iPhone or iPad is usually noticeably better than with an Android smartphone or Android tablet. Unfortunately, it is a well-known fact that voice communication in Android Apps sometimes only performs adequately to poorly due to the poor coordination between the Android operating system and the drivers, microphones and speakers carried by specific Android smartphones or tablets. Some Android smartphones and tablets have a well-balanced App voice quality; however others are poor. All Android Apps are faced with this problem. General information: Please make sure that you have activated the hands-free mode (Door Bird App -> Settings -> hands-free mode) if you do not hold the mobile device close to your ear.

Housing clearances

The DoorBird Video Door Station's casing and mounting plate were developed by an experienced construction company that has been designing award-winning, market-leading intercom systems for industrial use for over 30 years. As a result, all corresponding points have no faults or lack of experience and are not protected merely by a slapdash “Made in Germany” claim :) everything is highly accurate. The DoorBird Video Door Station was designed so that it can be mounted even on uneven walls; accordingly, the mounting plate and the unit as a whole are not entirely flat. The rear gap dimensions are also as they are for specific reasons (among others, to compensate for temperature and humidity). Therefore, please do not mount this by hand yourself, and do not seal it with silicone.

Motion Detector

The motion detector can be immediately activated through the administration area (app -> settings -> administration) for your use (app -> settings -> choose device by clicking).

WiFi range

The DoorBird has a 2.4 GHz b/g/n WiFi interface that has the maximum transmission power as allowed for such applications. We do not use a small antenna printed on the circuit board, but instead use a separate antenna attached to the circuit board. It is really not possible to give a general definition as to the range, as this is dependent on your individual environmental parameters that exist locally, e.g. wall thickness and type of wall, shielding and reflecting material in the vicinity, the placement of your WiFi router, additional WiFi components and WiFi networks as well as other sources of radio interference that can impact the frequency range. The DoorBird Video Door Station only uses the 2.4 GHz Wi-Fi frequency band. Using the 5 GHz band would allow higher speeds (DoorBird only requires 0.5 Mbit/s!), but this frequency band has the immense disadvantage of having only about half the range of 2.4 GHz Wi-Fi. You can extend the range indoors, if necessary, see: http://www.amazon.co.uk/dp/B00H32T3M4/ We recommend using an Ethernet network cable (stability reasons).

Devolo/HomePlug/Powerline

In our experience, Devolo/HomePlug/Powerline adaptors are unfortunately unsuitable for for door communication purposes because they do not transfer all the data correctly. We also know of similar experiences with competing products. Unfortunately, we have no influence on this technology.

Check compatibility

We sell our products in more than 100 countries. Due to the variety of different manufacturers in the global market, we are unable to check the compatibility of every single product made by other manufacturers, e.g. door chimes, electric door openers, etc. Please check the compatibility by referring to our installation instructions and wiring diagram or by consulting with the professional who installed your "old" system. An improperly made connection may damage the hardware. You can find common recommendations for compatible door chimes, electric door openers, door release buttons and much more in our support documentation.

Cloud Recording

All DoorBird Video door stations feature a built-in (free of charge!) visitor history. All footage is stored within the Video Door Station. You can find information about our "Cloud Recording" feature here: www.doorbird.com/cloud-recording

Video recording / Third party systems / Integration

We offer a comprehensive open API for any kind of third-party integration (e.g. NAS, NVR, VMS, Home Automation, Smart Home etc.). Please have a look here: www.doorbird.com/api

Third-party power adaptor

For warranty reasons, the DoorBird may only be operated with power adaptors that have been purchased directly from us because as these are individually tested and certified. The exception to this is the power supply via PoE, since Power over Ethernet has been uniformly standardized worldwide.

DoorBird D10x Casing/dimensions

The DoorBird D10x casing is made of high quality, sturdy, strong certified polycarbonate (significant wall thickness) that is also heat, flame and UV-resistant. It is not made of inferior quality ABS plastic as is usually the case with intercoms. The dimensions of the DoorBird casing are 15.7cm x 7.5cm x 3.5 cm (H x W x D). You can also buy fascia panels made of metal which come with a self-adhesive backing and can simply be placed on the front of the casing.

Required Internet Speed

The DoorBird requires High Speed Internet (Landline): DSL, Cable or Fiber, with DHCP. Internet Upload Speed minimum 0,5 mbit/s or faster. The faster the Internet, the better the image and audio quality. Please do not connect the DoorBird to an 3G/4G/LTE router (Stability, Latency, TCP/UDP package loss).

Alternating current

Some doorbells are operated with alternating current. The global average for doorbells is 8 V (AC). If the latter were converted into direct current only approx. 5 V (DC) would remain which is not sufficient for operating the DoorBird. Due to the conduction losses that usually take place en route to the DoorBird via an ordinary bell wire often noticeably less than 8 V (AC) reaches the DoorBird. Conventional transformers on alternating current for doorbells also usually do not provide a stable supply of electricity which may lead to faults in the operation of the video door bell. The DoorBird can therefore only be operated with either direct current or by means of PoE.

Telephone support

The scope of delivery of our products includes solving an unlimited number of support cases by e-mail (hello@doorbird.com) free of charge within the first 30 days of receiving the product. We do not provide any telephone support or product advice by telephone. You can find further information in the support documentation that accompanies our products.

Weatherproof design

The DoorBird has been conceived for use outdoors in harsh environmental conditions. Therefore it has been certified in accordance with the IP65 outdoor industry standard and has been accredited to meet the requirements of Protection Class A1 for rain and snow (which is ,for example, the standard in Northern Europe, North America and Canada).

Multiple bell buttons

A multi-tenant DoorBird Video Doorstation is available approximately during spring/summer 2017.

Sequence of notification of mobile devices

The doorbell’s signal is very time-critical. It is therefore not practical to set up a sequence for smartphones/tablets that is executed successively if a visitor rings the doorbell. All users will be simultaneously notified on their smartphones and will be able to see the visitor live.. Alsoeach remaining user is notified if one user is already talking to the visitor. If a user were only to receive a signal 30 to 60 seconds later, i.e. if there were no response from a user previously notified, the visitor would already long have left again.

Conventional door opener button

The video door station supports a conventional door opener button inside the house in order to be able to open the front door, garage, etc., even without a smartphone or tablet. Our support team can give you some examples of compatible door opener buttons upon request.

Billing / shipping address

Due to our payment agreements with PayPal as well as Visa and MasterCard and with Deutsche Bank your billing address must always match with your delivery address. For this reason, we offer no alternative method of entering your billing and/or shipping address.

Mounting height / lens

The DoorBird uses an ultra-wide angle hemispheric lens (180° horizontally, 90° vertically), ensuring that even with a person at a minimum distance of 50 cm from the DoorBird, a low mounting height would be sufficient. As a result the lens is also not mechanically adjustable. The camera lens should be located at an altitude of at least 125 cm. It is not possible to mount the device horizonal or to rotate the camera module.

Manual

Please find the latest manual at www.doorbird.com/support

Cloud Service

Our products are cloud-based solutions (see also NEST, Dropbox, etc.). For reasons of reliability and security no port forwarding is conducted through the internet (using NAT or DynDNS). Our products establish an encrypted VPN tunnel connection to our cloud server (located in a highly secured data centre in Germany). Our products rely on the same secure communications technology used by financial institutions for online banking (SSL). The remote access via our cloud-server is free of charge. It is not technically possible to use our products autonomously without internet access or without access to our cloud servers, as otherwise key functionality like, for example, push notifications (special server security certificates required by Apple and Google), remote access, periodic free software updates etc. would not be available. The entire solution is tested and approved by the responsible state office of Germany for Data Privacy and Data Security. If you want to work without a cloud server you may use an autarkic IP system from e.g. Siedle or Gira, which of course do not provide the same functionality. As a provider of intelligent and convenient Smart Home solutions we do not offer products without connection to our Cloud-Server. It is not possible to use of third-party Cloud Services e.g. from Google Drive, ownCloud, Dropbox, Microsoft Azure, Amazon S3 (for security reasons!).

Windows/Mac App or web browser access

The DoorBird has been specifically developed to be used securely and wirelessly in conjunction with popular smartphones and tablets (iOS, Android). We offer an excellent HTML5 widget for other platforms, see www.doorbird.com/widget

Fixed video internal unit

We recommend using an iPad Mini or iPad as a fixed video internal unit. There are also wonderfully designed wall holders available, for example, from iRoom. An iPad is also considerably cheaper than, for example, a corresponding Siedle video internal unit, and it can do much more besides.

Name plate DoorBird D10x

Due to the compact dimensions of the multifunctional DoorBird D10x Video Door Station (comprising: HDTV camera, light, microphone, speaker and 180° motion detector, we decided against making space for a separate name plate, as this would have meant enlarging the case by about a quarter. The D20x video door stations have an illuminated nameplate.

Number of end devices

The DoorBird can be connected to up to 8 end devices (iOS, Android). When someone rings at your door, a push notification is sent to all linked end devices, all users can view the video simultaneously, though only one user may speak to the visitor at a time (the other users will receive a notification that it is engaged).

Anti-theft protection

Like every high-quality door intercom system, the DoorBird is fitted with a special antitheft security screw. To our knowledge, there has only been one case worldwide in which a Doorbird went missing due to theft. In case of theft, we can completely secure your Doorbird device. You can file an official police or prosecutor’s report and submit it to us as evidence. We will then find a solution for you!

Power supply

If you remove your current doorbell, you will then see at least two wires in your wall. You can connect these two wires to the DoorBird Video Door Station and mount it near your door. You should connect the DoorBird to your internet connection, via WiFi or via network cable. We do not use any batteries for the power supply. A mains power supply allows for on-demand live video at all times and not only when a visitor has pressed the doorbell. Batteries also may not work in cold climes. That is why we ship the DoorBird with a 15VDC (Output) power supply which is especially certified, stabilized and has a built-in audio interference suppression, which you can connect to the available two wires and can connect from inside your home using an electrical socket (input: 110-240 VAC). We can also supply a DIN rail power supply upon request, see: https://www.doorbird.com/buy?extraarticles=true You can also power the DoorBird via the integrated network interface using a Power over Ethernet Switch or Injector (PoE 802.3af Mode-A), e.g. D-Link DGS-1008P or TP-Link TL-PoE150S.

Connecting additional cameras

The DoorBird additional camera has special features appropriate to the video door station, as well as a well-thought-out security concept, so that it can be used wirelessly and securely without needing to integrate port forwarding, DynDNS, etc. within the DoorBird App. Cameras from third party manufacturers are accordingly not supported by the App.

Mounting on a thermal protection wall

There is a special rawlplug to use when mounting components on a thermal protection wall. Please take a look at http://www.conrad.de/ce/de/product/484198/ for example. Please clarify this with the manufacturer of your insulation to find out exactly which rawlplug is recommended to be used in this instance. You can find the required diameter of the screws listed in the DoorBird mounting guide.

Third party video entry phones

Video entry phones from established manufacturers (Siedle, Ritto, Gira, Elcom and other similar companies) cannot be used in conjunction with the DoorBird, as these do not have open interfaces and instead use proprietary protocols for data transfer (date, power); third party manufacturers do not expect that their products will need to work in conjunction with products from other manufacturers. Unfortunately we have absolutely no influence on this. The Door Bird video door stations feature an open and well-documented interface (API) for third-party.

Conventional door opener button

If an electric door opener is connected to the video door station, the door opener can be opened by App and also be directly controlled via a zero-potential button to be found in the interior of the building, i.e. a door opening button. In addition, the door opener button is to be connected to the connection terminal provided. You can find the connection plan in our support area: https://www.doorbird.com/de/support/

Compatible door chimes

If someone rings your video door station, you will immediately receive a push notification with sound/vibration on your smartphone or tablet. In addition the video door station comes with a zero-potential relay contact for connecting a conventional electric door chime inside the building. The relay contact can be used to activate the separate operating voltage of the door chime or the door chime via its trigger input. If the operating voltage of the door chime is activated, it should not be greater than 24 V (AC/DC). The power consumption should not exceed 1 A. The video door station does not provide its own power supply for the door chime. This is provided through the separate power supply of your conventional door chime. Should you have any questions, please contact the manufacturer of your door chime. Here are some examples: http://www.conrad.com/ce/en/product/431538/ http://www.conrad.com/ce/en/product/449961/ http://www.conrad.com/ce/en/product/449975/ http://www.conrad.com/ce/en/product/431571/ You can use all door chimes that have these electrical properties (see the examples above) on your DoorBird. It is not possible to connect a 110 or 230 volt door chime with the DoorBird. You can find power supply information from the manual or technical data sheet that came with your door chime.

Connection of an electronic door/garage/gate opener or strike

The video door station has a zero-potential relay contact for a standardised electric door, gate or garage opener (two wires). There is the possibility of switching on all electric door openers that work at a maximum power of 1 A in the voltage range of up to 24 V (AC/DC). The video door station does not provide its own power supply for the electric door opener. This is provided through the separate power supply of the electric door opener. You can learn more about the installation of the power supply from the instruction manual or technical specifications of your door opener. Should you have any questions about this, please contact the manufacturer of your door opener. Door strike example: http://secure.effeff.de/index.php?key=produktkatalog&lang=en&action=suche&pk_searchbox=17E---------D11 Appropriate power supply for 17E---------D11 (Vellemann PS910AC): http://www.velleman.eu/products/view/?country=nl&lang=en&id=348323

Lens discolouration

The anodised lens sheathing may discolour due to environmental conditions (weather, etc.), which is a normal phenomenon exhibited by natural copper. This discoloration has no influence on the function or water resistance of the lens.

Video resolution

DoorBird Video Door Stations feature a HD 720p image sensor for brilliant picture quality. When used for spoken communication, audio is prioritised and the resolution and frame rate of the video stream is adjusted dynamically. If you need full high-resolution video - e.g. for video surveillance purposes in combination with NAS, NVR or VMS - you can access this by means of the built-in RTSP Server. For more information, visit www.doorbird.com/de/api

Static IP-Address

We have not built-in a way to manually configure static IP address details into our firmware. If you must set one of our network devices to work with static IP-address details, you should set this comfortably in your DHCP server / router for the certain MAC address of our network device. Configuring static IP-address details into a device without using DHCP leads to well known problems in practice, so this is never recommended in a modern network.

Unwanted alarms

The motion sensor which is built into our products is a passive infra-red sensor (PIR), which reacts to any change in temperature or radiant heat. Changes in temperature or radiant heat may come from various sources (people, cars, trees, objects), resulting in unwanted alarms at certain installation locations. Unfortunately, we have no influence on this phenomenon. Preventing unwanted alarms would require the combination of several sensors such as active radar sensors in conjunction with optical sensors (VMD) and PIR sensors in a real-time algorithm. Our products are not designed to be burglar alarms. A combined alarm sensor of this nature would cost several hundred euros (or US dollars)

SIP

All DoorBird IP Video Door Stations have a built-in SIP module for integration with various SIP phones and Home-Automation systems to meet advanced audio and video communication needs. DoorBird therefore provides the possibility to perform SIP integrations through a SIP interface that can be accessed via the App (DoorBird App -> Settings -> Administration -> Login -> SIP). As SIP is not standardized, any integration has to be configured individually. This is only possible with considerable effort and DoorBird does not provide any support on individual SIP integrations. DoorBird undertakes ongoing development efforts to integrate SIP. All compatible SIP devices and installation manuals can be found here: www.doorbird.com/sip

Connectivity problem in a mobile phone network?

In some regions mobile phone network operators block the access to certain services or on standard ports (e.g. HTTP [80], HTTPS [433]), e.g. by using a passive proxy server or because of erroneous routing (normally a temporary problem). This case is very rare (e.g. T-Mobile USA in the area of L.A. in summer 2016) but it can’t be bypassed without knowing how the mobile phone network operator is blocking the data, why and which data is blocked. An easy work-around is to use a VPN service temporary, e.g. www.vyprvpn.com (free for trial). In case you get in touch with your mobile phone network operator, please forward this info: http://www.doorbird.com/downloads/ports.pdf

WiFi problems

As we specifically considered the “WiFi range” point in our product design, the DoorBird Video Door Station provides significantly better results than its relevant competitors, including Smartlocks. This has also been confirmed in lab tests and practice tests. Unfortunately, there are always areas in which WiFi does not work to a satisfactory level for customers. Our product has no influence on this, as we already employ the use of the most reliable antenna radiations in the EU, Canada and the US. The DoorBird Video Door Station only uses the 2.4 GHz Wi-Fi frequency band. Using the 5 GHz band would allow higher speeds (DoorBird only requires 0.5 Mbit/s!), but this frequency band has the immense disadvantage of having only about half the range of 2.4 GHz Wi-Fi. Please also see the WiFi tips enclosed. We generally recommend the use of an Ethernet cable. For reasons of stability (availability, reliability) and any delay in push notifications, we generally recommend connecting the DoorBird Video Door Station and the BirdGuard (available separately) via a network cable. See also www.doorbird.com/de/wifi

Multiple video door station

The DoorBird app supports up 10 DoorBird Video Door Stations and additional BirdGuard cameras. You can switch backwards and forwards between the video door stations and additional cameras within the app by tapping using the tip of your finger.

Support for our API

The DoorBird IP Video Door Station is the probably the world’s best and most integrated door station. Our Open API ( www.doorbird.com/api ) comes without any warranty or support, see our API documentation. The API support by our API Support Team is only available for selected partners, such as Control4, Elan, Volkswagen, Synology etc. Unfortunately we don’t have the resources to assist thousands of individuals concerning our API. Please contact us if you are representing a major Smart Home platform or device and require support, we will direct you to our API Support Team.

Reset to factory defaults

You can reset the DoorBird to factory default. You can find the function in the settings of your DoorBird App. Please make sure to bring your DoorBird online via ethernet cable. The iOS or Android smartphone/tablet has to be in the same network as your DoorBird in order to perform the reset. Please perform a restart of the device and wait for the voice notification before you perform the reset. At the end of the procedure you will receive a new "Digital Passport".

Privacy Policy

We can not act as a legal adviser, since in Germany only lawyers may do so. In general, the customer is responsible for compliance with the corresponding legal framework conditions at the installation site (for example, the viewing direction of the camera, etc.). Please understand that we can not and will not be able to provide legal opinions or assessments.

My image sensor shows purple areas

An image sensor must not be exposed to direct sunlight for an extended period of time. Direct sunlight will “blind” the camera and may permanently bleach the small color filters on the image sensor chip. The same applies for video door stations of any manufacturer and also for any surveillance camera and photo camera. A defect caused by direct sunlight is not covered by warranty.

CISCO Systems

In case you are running our devices in a network with a switch from CISCO Systems, please make sure to activate "PortFast" in your switch management. In case the function is deactivated, our devices will not connect to the internet anymore after the daily routine restart.

What is the frequency at which the RFID reader works?

Our devices that are equipped with a RFID reader work on the worldwide standardized RFID frequency of 125 KHz, as this frequency has many advantages compared to other RFID frequencies (advantages compared to 13.56 MHz: Works also in housings that are not completely made of plastic (e.g. metal), high reading speed (fast-swap), high availability of RFID transponders, secure against interference, approved in all countries).